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Owned and operated by JRJ Strategic Ventures LLC, we welcome every question about your rec room project.
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Frequently Asked Questions
How long does shipping take?
Handling time is 1 to 3 business days, with transit taking 5 to 8 business days after that. Larger items like pool tables or infrared saunas may ship via freight carrier, and we will provide tracking information once your order is on its way.
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your shipment directly through the carrier's website at any time.
What is your return policy?
We offer 30-Day Returns on eligible items. If something is not right with your purchase, please refer to our Return Policy page for full details on how to start the process.
Can I exchange an item for a different model?
We are happy to help with exchanges within the return window. Contact us with your order number and the item you would like instead, and we will walk you through the next steps.
Do pool tables require assembly?
Most pool tables arrive with assembly required by the customer. Each listing includes details on what is involved, and many models come with the tools and instructions needed to get set up in your space.
What should I know before buying an infrared sauna?
Check the dimensions carefully to make sure it fits your intended space, and confirm you have access to the required electrical outlet. Each product page lists voltage requirements, capacity, and interior specifications so you can plan ahead.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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We aim to answer every inquiry within one business day so your project stays on track.
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Free Continental Shipping
Free shipping on most orders within the Continental U.S., with no order minimum required.
30-Day Returns
Not the right fit for your space? Our 30-Day Returns policy is designed to keep things simple.
